Curtis Lumber Co Inc
Miller, Plattsburgh, NY

Curtis Lumber Co Inc Reviews

4.4 stars based on 56 reviews

Featured Comments:

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  Bruce Carlin

  1.0

  We experienced multiple problems when we ordered countertops and flooring. They deceptively advertise their "Kitchen Experts" will help you every step of the way in your renovation. This was not what we experienced at all. They have no-in-house flooring installers. They gave us a list of contractors that was useless. Our "Kitchen Expert" failed to calculate the quantity of flooring we needed correctly. She gave us Zero follow-up to see how are installations went. DO NOT SHOP AT THIS CHAIN! We sent a formal complaint to corporate headquarters and heard nothing back, nothing... disgusting.

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  ,Francis Krueger

  2.0

  Was okay. They don't seem to have very good inventory control. Ordered an Anderson storm door in September. Had to make a substantial down payment. Was told the door would be in within 3 weeks. At the end of 5 weeks got a call that the door was in. I live about an hour's drive from the store. Got to the store, paid the balance, went out to the warehouse to pick up the door. After about 20 minutes of looking, the employee in the warehouse called one of his co-workers and was told the door was backordered. Was sent back to the office. The office said that they had misread the computer and that, indeed, the door was backordered. The women in the office said she would call Anderson to give us a revised date. She never called us with a new date. Finally, yesterday, my wife called Curtis Lumber and was told the door was in a week ago. Oh. why didn't anyone from Curtis call us. We picked the door up today, after the yard employee spent 15 minutes trying to locate the door in the warehouse. I'm afraid to open the box of the door. Hopefully I'll find the door that I ordered.

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  Rebecca Carey

  5.0

  i took on role of general contractor of my own home with no previous experience and Gave them my plans and they got me a very accurate supply list, they deliver and have been extremely flexible with my needs. Malcom in the back is extremely knowledgeable and assisting me every step of the way, Brady in front end is very helpful too, helping me with orders and Jody in kitchen/bath design is great too!

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  Response from the owner

  Glad everything is going well! We appreciate your business!

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