Cramer Siding & Window
Fair, Champaign, IL

Cramer Siding & Window Reviews

3.5 stars based on 38 reviews

Featured Comments:

• E

  Ethan Massey

  2.0

  Had all of the windows in my house replaced with Cramer. The crew installed the windows leaving them dirty (with grease on them?) and quarter round not caulked. Asked to resolve, and they did. Two of the window frames were installed with large deep scrapes in the frame. Had to have those re-ordered and re-installed. Installers did not seem to bother to 'quality check' and rely on the customer to do this. Making it very awkward. Another window had a defect in between the glass panes, their crew has been out 3 times to replace, each time the "factory messed it up". One of the times they came, the installer did not bother to clean their shoes, resulting in the new carpets needing cleaned thoroughly. Explained my dissatisfaction with the sales rep and just had a simple apology and very little ownership of the process. I gave them two stars because they respond back, and continue to try. However, the lack of professionalism and quality in the production has left me with major regret on this purchase. Would certainly NOT recommend.

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  Response from the owner

  Hi Ethan, I'm sorry to hear about your experience with your project. Please call the office and ask for Chris Jackson - I would be more than happy to walk through everything with you and make sure we make this right for you.

• M

  Mike Runyon

  1.0

  This was regarding installation of a solar shade. After a year the shade began to fail. I called they sent a repairman out who took pictures and indicated some one would get in touch as he felt it should be replaced. The end of that very week I got an invoice charging me for the service and indicating the problem had been fixed. I notified them in writing and called them to let them know it was not fixed. Two months later, October 2020 three individuals came out and looked at the shade and agreed it needed to be replaced. It is now April 2021, I have had no further contact and when I call about this they do not return my calls. My recommendation would be to use anyone but Cramer as they have very poor and non responsive personnel. They simply do not seem to care about quality, customer service or responsiveness. I am left to assume I am stuck with this faulty solar shade. Thanks for nothing Cramer.

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  Response from the owner

  Hi Mike, I'm extremely sorry for the experience you've had with us here at Cramer. We have dealing with a lot of material issues due to COVID, but that doesn't excuse the lack of communication. Please don't hesitate to call the office and ask for Chris Jackson - I would be more than happy to help make this right for you in any way that I can.

• R

  Rich S

  5.0

  I called Cramer Siding for an estimate to repair damage to 10 feet of my back gutter caused by hail and wind. I called Donna Tuesday and she scheduled an appt. for Thursday (today) at 10 a.m. There are good people (Donna and Chuck) and a good company in this world. Chuck showed up at 9 a.m., took his ladder out back and repaired the gutter, putting in new screws and drilling in 10 minutes. The gutter was apart from my house significantly. I CANNOT BELIEVE CHUCK FIXED THIS SO QUICKLY AND WITH NO HELP FROM ME. I still can't believe this GREAT service!! Thank you Chuck!!!!!!! He said they would bill me $35 for a service call! I had expected a estimate only, thinking they may have to replace the whole gutter (seamless running the length oi the house). I was shocked that Chuck took a look and fixed it!!!! In this world of chaos and disruption, I was thrilled to have someone, namely Chuck, do such a wonderful unexpected job for me. I can't thank him (and Donna) enough. Rick S. Champaign, IL

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  Response from the owner

  Hi Richard, thank you for your review! Please let us know if there is anything else we can do to help!

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