Command Roofing
AZ-69, Prescott Valley, AZ

Command Roofing Reviews

4 stars based on 71 reviews

Featured Comments:

• L

  Leah Parker

  1.0

  I have been under the impression that I was progressing with reliable, trustworthy professionals for my $10,000 in roof repairs, but I was incorrect. Here are our interactions: 8/6: I call and speak to someone at the main number, then receive a call saying they could come take a look on 8/11. 8/11: They come look and say they will email me a quote when it’s ready. I wait, it never comes. 8/23: Brian calls, I miss it. 8/24: I call back, he misses it, he calls back and says he wants to come by next week and check the roof again because there was another storm that could get me covered by insurance. 8/30: I accidentally dial Brian and hang up thinking it didn’t go through, he calls back and we confirm the appointment tomorrow (irrelevant, just being thorough). 8/31: Brian arrives, he asks what I think about the bid they never sent, then gives me a printout of it. They are scheduling two months out, and I had waited two weeks for the bid, so I’m ready to move forward once I look over the paperwork. The quote was missing the smallest job but biggest priority, because it leaks directly into my bedroom every time it rains. I call to say that everything looks good but it needs that section added, Brian says he would call me back after the job he was on. The company never contacts me again. I start looking into getting solar power, so I do not pursue the updated quote again until I see how roofing would tie in with the solar contract. 10/8: I email for an electronic and updated copy of the bid and ask that the repairs that solar panels would be on top of to be separated because they might be included with the solar installation. 10/29: I call repeatedly at different times of day, no answer. 11/1: I speak to a man who takes my name, situation and number and says somebody will get back with me. Nothing. It appears getting a complete bid was too much to ask for. I’m aware roofers are busy right now so I likely either slipped through the cracks or my job was too much for them to handle, but I still find it unacceptable that after patiently waiting on this company to get organized for months, I was dropped back at square one with finding a roofer… And I couldn’t even get a courtesy call. I recommend Legacy Roofing. I’m astounded at how fast, thorough, honest, professional, caring, high caliber, and reasonably-priced they are; all attributes Command does not have.

• W

  Wes Boyd

  5.0

  Brian came over today and did a roof inspection for us. He was very friendly and honest. Told me he would love to sell me a roof but I didn’t need it. Wish more companies were like this. Thanks Brian

• D

  Douglas Hood

  1.0

  My parents are in their 80's. Back in October 2021.they paid $4000 up front to install a new roof. They said were backlogged it would be sometime in November before they could do the work. Its now ALMOST MARCH. THEY TOLD US THAT THE SENT SOMEONE OUT TO TARP THE ROOF UNTIL. THEY COULD START THE JOB. MY MOM CALLED THEM THE DAY THEY SAID THEY'D BE THERE. NO SHOw .my mom called again they said the tarp was put up, but not tarps anywhere in the neighborhood. They are lying to you at every turn.I WANT THEM TO REFUND THE MONEY WITH INTEREST SINCE THEYVE HAD THE MKNEY SINCE OCTOBER.

More reviews (7)