Citadel Roofing & Solar
Allison, Vacaville, CA

Citadel Roofing & Solar Reviews

4.1 stars based on 63 reviews

Featured Comments:

• A

  Anthony Sanchez

  5.0

  Great company . We had a problem with our new house because they put our solar facing west instead of south and citadel came out and moved the panels into their optimum position. Citadel also cleaned the panels and replaced 6 roof tiles while up there. They are professional and stand behind their product . Customer service is amazing and solar panels seem great so far

• J

  Jason Liang

  1.0

  Citadel installed my home solar system, and it stopped working after 5 months... I called them, but was told that their technician had no time to check my issue until FIVE days later. OK, then wait... after SEVEN+ days, still no one contacted me... Call their office again, but only voice mail... With no solar production, I am losing $20+ each day!!! I was hoping that for such a big investment (~$30k) of solar electric system, they could be a little bit more professional and responsive.

• B

  Bill Goldman

  1.0

  I did my homework and shopped around and on paper Citadel seemed to be the best option. From an execution standpoint, they have missed every step of the way. There were delays, there was communication misses between their sales and ops groups, and now my roof leaks every time it rains. I recommended Citadel to my in laws and friends and unfortunately, they are all having issues as well. Citadel has been incredibly slow to resolve any issue and am afraid that they have caused far more costs than they savings I was expecting to have through solar. I trusted this company because they had a history of being experts in roofing, but have missed there as well and can't repair our roof. There are many good solar installers out there and Citadel is not one of them.

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  Response from the owner

  Hi Bill. Thank you for the feedback. As much as we wish every Citadel job went flawlessly, some unfortunately don’t. What matters most is getting everything resolved to the satisfaction of the customer so that they are happy with the finished product. It sounds like we were able to resolve all of the issues on your project, but we apologize for the issues you had to deal with along the way.

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