BulletROOF
Bond, Cumming, GA

BulletROOF Reviews

4.7 stars based on 139 reviews

Featured Comments:

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  Tommy Steadman

  5.0

  I am a retired residential construction and warranty manager, and for many years I worked closely with contractors of all the residential construction trades – including roofers. Some were disappointing, most were satisfactory, and a few were excellent. However, I never met or worked with a contractor as effective and exceptional as Tommy Falk, roof consultant at BulletROOF, until I selected him to install a new roof on my home. Tommy helped me successfully file my insurance claim, accompanied the insurance company’s claims adjuster during the roof inspection, planned and scheduled the project and personally monitored the tear off of the old roof and installation of the new one. Tommy is knowledgeable, thorough, meticulous, customer focused, helpful, and pleasant. He is an excellent communicator and abhors mediocrity to the extent that he only employs roofing crews that he has personally trained (yet he still watches over each job to ensure that his standards are met). If you are in the market for a new roof, you won’t find anyone better to deliver it than Tommy Falk. Thank you Tommy Falk and BulletROOF! Tommy Steadman Roswell, GA

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  S G

  5.0

  We asked for recommendations on Nextdoor after getting a quote from Lowe’s to replace our leaking roof. We ended up getting 5 quotes total and went with Tommy Falk of Bulletroof. They were not the least expensive but Tommy took the extra time to really check out the roof from the inside and out, provided us helpful pictures and information on a chimney issue he noted, and was clear he was not just a salesperson but the project manager. After seeing the effort made up front and talking to him, we decided to go with Bulletroof. True to his word, Tommy was on-site checking the details as the crews (14 people on the tear off), making sure our outside items and landscape were suitably protected, and coordinating with us on the work schedule. His crews arrived 15 minutes early, took a short lunch, and worked hard all day. They cleaned up beautifully, minimized impact to our vegetation, and even swept up leaves that was unrelated. Despite their excellent job, Tommy came by and did another sweep to make sure there were no nails or debris. If I had another house, I would use him just for the comfort of feeling like there is no chance of a leak. I highly recommend anyone needing a roof to use Tommy Falk/Bulletroof.

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  Mallory Dodge

  1.0

  We bought a house a few years ago, they said BulletROOF redid the roof in 2017. Well last year some shingles started lifting and falling off on one side. We check out the website to contact them, and see they have lifetime warranties on their work. We have called probably at least ten times in the last two months attempting to to speak to someone about the warranty and getting someone out here to fix it. The roof is barely five years old so it shouldn’t be giving us issues already. We have left message after message with receptionists and told we will get a call back. We’ve never received one phone call. My husband got so upset he took a day off work to go to the office to get some help, and they’ve apparently moved. What do we have to do to get someone from this company to contact us? The warranty means nothing if You can’t get someone on the phone. If they make this right I will update or remove this review.

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