Builders FirstSource
Main, Rexburg, ID

Builders FirstSource Reviews

3.8 stars based on 32 reviews

Featured Comments:

• B

  Beau Merrill

  2.0

  If you are not a contractor or a big client have fun. Customer care is lacking. I purchased some lumber and they told me where to go get it from their yard. Nobody walked with me to ensure I found the appropriate product. I understand treating bigger clients better but I was the only person in the whole store. This service is company wide not just at this location.

• M

  Martin Burdick

  1.0

  I went into the store and paid cash for baseboard that I was told was in stock and advised that my flooring installer would be by to pick it up later that day. When he went to pick it up some of it was water damaged and he was told that they would order some more asap. Several days later they still had not received it... Because the installer needed to finish the job I had him reinstall the old baseboard. At that point I called BMC and told them that we would not need the remainder of the baseboard. I also asked them to please issue a refund to my credit card account.... A month has passed and I still have not received the refund. I called today and despite providing them very detailed information about the invoice and the order, they seem to be clueless about what I was a talking about and ask that I've come in in person and bring a receipt. What a waste of time. Never going to shop there again.

• A

  Abigail Allen

  1.0

  BAD CUSTOMER SERVICE!!!!!! My experience was horrible. I was very excited to build my very first thing ever and I left stressed and unhappy. I first went in to get a price check, the woman behind the counter looked as if she really did not want to be there talking to me. (Wednesday around 11:30 am) Then when I went back to actually buy the wood a man helped me. (Wednesday around 3pm) He was not friendly in any way. He left a pile of power tools on the counter so I had a hard time signing the receipt and he had a hard time finding the pen. When I asked questions like "what was the total cost of just the wood" he sighed and said "ummm...well the other supplies were like $12". He did go get me some screws that I didn't know where to find but when he forgot what size I needed he yelled across the store and across a group of people to ask me. I went outside to get the wood already ticked off. Only to find that there are absolutely NO signs telling you what wood is what. I asked an employee where the 2x6x8's were and he pointed to a general vicinity. I ended up getting the wrong ones and had to unload and load again and again. Much of the wood was not suitable for what I was building as it had huge blemishes and cracks. So while I was digging around the man who helped at the desk came out and seemed aggravated at how long I was taking. It was only then that he actually helped me get the rest of what I needed. He left, got the wood, stacked it by my car and disappeared. I didn't even notice him do it so I just assumed that the wood stacked by my car was from him. You guys need better organization and better manners.

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