Builders FirstSource
Holmes, Idaho Falls, ID

Builders FirstSource Reviews

3.8 stars based on 49 reviews

Featured Comments:

• K

  Kelly Dowell

  5.0

  Found the right size door for our house without using extensions. Asked Jim to tie door the door so I wouldn't lose it on way home and he did it even though the yard guys aren't supposed to bc of safety measures. That's what I call great customer service. Definitely going back when I need more supplies.

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  Response from the owner

  Hi Kelly, thank you for rating and reviewing Builders FirstSource! We appreciate your feedback. We are happy that you are happy. We are excited to see you Jim was able to help you with your door you found for your project! We are grateful for your business and hope to see you again soon.

• A

  Austin Egbert

  1.0

  I ordered 2 windows from Micheal Jones back in October. He told me they would be ready around February so I paid for the windows and waited. At the end of February I still hadn't heard anything about the windows. After trying many many times to get a hold of Micheal again he told me that the order got messed up and they only made me one window. To get my 2nd window was going to be another 3 month wait. I told Micheal I'd take the 1 window for now and he told me it was in the yard ready for pickup. After showing up to the yard no one had any idea what I was talking about and the window was no where to be found. Turns out the first window had been delivered in January and Micheal didn't bother to follow up with me or even let me know the window I had already paid for was ready. In the 2 months it sat it the yard the window got misplaced and now I'm 5 months of waiting without a single window. Management couldn't have cared less and wouldn't even return my phone call. These guys were nothing but rude and absolutely worthless. Never have I dealt with more incompetent people. Avoid this company at all costs unless you like your money being spent for a product you'll never get.

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  Response from the owner

  Hello Mr. Egbert, we are terribly sorry about the poor experience you have had with us in regard to your windows and lack of communication. This has served as a learning experience for us and have taken a lot from it. Thank you for your feedback. We hope to see you again for your next project and a better experience.

• J

  Jaclyn Hellbusch

  1.0

  I usually only post reviews to rave about how great businesses are but BMC is the absolute worst. Literally I can’t get the right doors delivered to our house. It’s been 2 months and we’ve had SEVERAL wrong doors delivered and we are STILL waiting on the right ones. Our trim guys have he to pick up Supplies because they couldn’t get BMC to bring it over, our paint guys accidentally painted a wrong door because it is for some reason still in our house and BMC haven’t switched it out. I’ve talked to several people who are using BMC who are having the same issue with the rep. So awful, wouldn’t recommend them because the service is awful.

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  Response from the owner

  Hi Jaclyn. Thank you for taking the time to share this with us. We are very sorry to hear about the issues you have experienced. Would you mind emailing us more details to [email protected]?

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