Brad Smith Roofing
Sperry, Westlake, OH

Brad Smith Roofing Reviews

3 stars based on 31 reviews

Featured Comments:

• C

  Cameron Orr

  1.0

  Called 12/2 to schedule appointment to get roof replaced. Salesman came out 12/8. Very friendly, showed up on time. Said he would send me a quote. 12/14 I had not received anything yet so I called in. They said they would get back to me as soon as possible As of today 1/23 almost 2 months later I have not heard from anyone. I would not recommend Brad Smith Roofing.

• k

  kenneth Schultz

  1.0

  There's a disconnect between the guy who does the scheduling and the people who actually do the job. When you're roof is leaking, you're not in the mood to be rescheduled two times. Get your act together.

• M

  Michele Duncan

  1.0

  After the Labor Day storm I had a severe leak into my living room ceiling and through my walls. Because my home is historic, my usual roofer (who is excellent) referred me to Brad Smith Roofing as they deal with historic homes. I called Brad Smith Roofing the following day to set up and estimate and was told "Shaun" would be out to give me an estimate. Shaun never showed up. I called and was told he had been so busy because of the storm and had overlooked me and did I want to reschedule or did I want him to come now? No brainer, I have water coming through my ceiling and walls! Shaun came and was very personable, showed me all kinds of pictures on his phone of his previous work. I felt confidant that he was familiar with historic homes. Shaun told me he'd have an estimate to me in 4-5 days. A week went by and I called and was told that they have been so busy because of the storm that they were running behind. I was told this for three weeks! Shaun never once returned my calls and over a month later I have no estimate! I was ready to hire Brad Smith Roofing that day. I am so glad it worked out this way as another company repaired the issue within a few days. Brad Smith Roofing is not capable of getting out timely estimates and I can only imagine how the actually jobs are handled. Obviously they are severely understaffed if a rainstorm causes this much back up. I'd expect a roofing company would be diligent in their work and be prepared for adverse weather. Shaun should do a little less talking and a little more working.

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