Best Western Plus Big Lake Inn
67, Big Lake, TX

Best Western Plus Big Lake Inn Reviews

4.4 stars based on 177 reviews

Featured Comments:

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  Steve Swett

  1.0

  I forgot to extend my stay one week and I got a phone call from the front desk asking if I'd like to renew. I said yes and it was taken care of just like that. The next week, I did the same thing. The night person called the sheriff and a deputy and her knocked loudly on my door at 11:30 PM, waking me up. When I went to the door, I was told that there shouldn't be anyone in this room and that they had checked me out of the room. We went down to the front desk to check me back in and I was told that I was lucky because they usually take everything out of the room and stash it behind the counter. I have traveled across this country for over 12 years for work and this is the first time I've been treated like this. In every instance before this one, when I forget to extend my room, I get a phone call asking if I'd like to extend. Not this time. I won't be staying here again after being treated this way.

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  Response from the owner

  Thank you for staying with us. We are sorry to hear your stay was not a good one. I am sorry that you were met at your door by our sheriff and our front desk. My understanding was they were called to do a welfare check, we showed your room had been due out and you already checked out. The front desk attendant had knocked on your door multiple times, could hear the TV but did not get an answer, got worried, and did what she thought was the right. I can assure you we do not take our guests things and "stash them behind the desk." Please accept our apologizes on behalf of myself and my team. We do work hard to meet the needs of our guests and appreciate your feedback. This is how we improve. I hope that you will stay with us again and give us another opportunity to provide you with great service. I would like to offer you a discount on your next stay if you choose to do that. Ask for me and I will take care of everything for you. Again, we are sorry your stay was not up to par and hope you will give us the opportunity to do better. Have an amazing day and thanks again for your feedback.

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  Melissa Denney

  5.0

  I have nothing but RAVES in 2 say about the Best Western n Big Lake, Tx. The Staff & Employees here r were Incredibly Professional, Respectful & Always Ready 2 Help r Assist u n ANY way they Possibly can 2 make ur stay there Happy & Comfortable. They were Always so very Friendly with a smiles on their faces. Everything was so Nice & clean. I MUST CONFESS tho...my Favorite of ALL the wonderful amenities offered here...was the Heated indoor pool. Also the Incredible Breakfast they Provided 4 their guest their is Truly Awesome!!

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  Response from the owner

  Thank you so much for the awesome review and letting us know how we are doing. Thank you also for all your kind words I will definitely pass them on to the team. We do you work hard to meet the needs of all of our guests and to make your stay as comfortable as possible. We hope you'll come and see us again, have an amazing weekend and thank you again.

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  Melanie Clarke

  5.0

  Clean, quiet, spacious and friendly. The breakfast is good. Thank you to Merinda and Destiny for helping make our stay there enjoyable!❤

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  Response from the owner

  Thank you so much for the great review and your kind words. We appreciate you staying with us. All of our guests are important to us. We work hard to make your stay as comfortable as possible. We hope we will see you again soon. Have a wonderful week and thank you again.

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