B&M Contractors, Inc.|HVAC, Heating, Cooling, Electrical Service & Repair
Chapel, Elizabeth City, NC

B&M Contractors, Inc.|HVAC, Heating, Cooling, Electrical Service & Repair Reviews

4.8 stars based on 125 reviews

Featured Comments:

• M

  Mike Jones

  1.0

  The initial call was to price a unit, and price install. Knowing that winter is a heavy demand season, I wanted to know product availability. All they wanted was 2 days to come look and that would have wasted time if they couldn't get the unit or already have it in stock. I am not the average home owner that pays HVAC/ mechanical company 8k for a 2500 dollar unit. The company wanted to do their own load calculation, and I am good with that but not until you can tell me if one of the unit options are available. The person said they don't break cost down by unit and install WHY? I ASKED WHAT IF I WANT TO BUY JUST A UNIT. The reply was we don't sell to the public. WHY? You do not have to have a license to buy one. But I have one and the response to that was... we don't sell a unit unless we install it. I replied that I dont care about the warranty. After I realized that they "seem" to be a HVAC company that cares about money over helping people. I am not a customer, but I could've been.. . When the lady could not provide availability, and told me that the permit that was already on file was no good and they pull there own. WHY? You can just add onto mine... I called a dozen more places from Elizabeth City to Williamston and didn't get ANY responses like I did from this company. Maybe be more transparent! In price and availability.

  ---

  Response from the owner

  Mr. Jones, we are sorry to see you rated us a 1 star. We are a little confused as we do not see where you are a customer of ours. Please call us so that we can clear this up.

• M

  Mr Walton

  5.0

  B&M gets all 5's from me. Chanel is the absolute best!!! Responsive, knowledgeable, and 10+ when it comes to customer service. My HVAC unit went down in the middle of the day, I tried resetting it to no avail. I finally decide to reach out to Chanel to be put on the schedule. As a heritage customer (ask about it), she had me scheduled for a service call the next day. And informed me of my addition benefits. The BEST!!!

  ---

  Response from the owner

  Thank you for sharing your experience!

• M

  Matt Gallo

  5.0

  My wife and I contacted B&M Contractors in the hopes they would be able to address numerous electrical issues we were experiencing in the home we recently purchased here in Elizabeth City, NC. We had a number of faulty breaker in our breaker panel, a few outlets in the home that were not working properly, as well some small items like ceiling fans that had not been installed properly. The technician, Chris, was fantastic! He was extremely knowledgeable and professional with his work. I would highly recommend B&M Contractors to anyone needing electrical work done in their home. I can't personally speak to the HVAC side of the business, but if it is anywhere close to the level of quality, cost and customer satisfaction we experienced, I'm sure any HVAC needs would be completed at the highest level as well. It was a pleasure having Chris in our home, and we will seek him out if any future issues present themselves

  ---

  Response from the owner

  Thank you for your feedback and are so happy to have the chance to do business with you. We appreciate our clients and welcome to the B&M family!

More reviews (7)