Augusta Roofing and Siding
Professional, Augusta, GA

Augusta Roofing and Siding Reviews

3.4 stars based on 23 reviews

Featured Comments:

• S

  Sammy Salgado

  1.0

  Made an inquiry via phone, most unpleasant & unprofessional person i've dealt with in the area. After wasting my time and being ignorant and rude, he finally answered the very first question i asked. Which was are you a supplier. Very full of himself..shouldn't be in customer service, this guy should hire someone who is courteous and personable to deal with the calls.

• T

  Thomas Olesh

  1.0

  The work, I imagine, was good. Time will tell, but they have good reviews. They tried to make the process easy by inspecting while we were at work. The problem is, they jumped the gun on actually doing the repairs. When they gave me the results of their inspection, recommended repairs and estimate, I told them it sounded good but I needed to talk to my wife first to make sure we're on the same page and ready to have the work done. I was told I'd be getting a call to schedule the repairs. My wife and I spoke and decided we weren't going to have the repairs done. The next phone call I got was them telling me they'd done the repairs and wanted to collect the payment. When reminded that I'd said I need to talk with my wife first, they actually told me that doesn't mean we weren't ready to have the work done. I beg to differ. They also told me whether or not we scheduled the repairs, the agreement to have it scheduled was enough to say we wanted the work done. I had agreed to a call back to schedule, not to have the work done. They told me those are the same thing. Mama's wrong again! The phone call I was promised is where I would've informed them we wouldn't be going forward with the work. They dropped the ball there, not me. Who just shows up to do expensive repairs with no scheduled time to have the work completed, no verbal agreement and no written agreement?? And then talks over the person you are wrongfully demanding money from? This was our experience. I acknowledge they tried to make it easy and likely did good work, but the management of this of all wrong and poorly done. The demanding money was poorly done. The threatening to put a lien on our house was poorly done. Just all around wrong. Two stars instead of one because the work was likely good.

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  Response from the owner

  After much consideration of this review, we believe we did everything right.

• J

  James Hampson

  1.0

  Had two separate contractors do the work and estimate so it didn't seem like the one who conducted the work could be completely prepared for the job. He replaced one side of flashing when I was told he would replace all three sides. After the job, he left without notifying me. The contractor, James, and Will from Augusta Roofing and Siding called me 6 times between 8 and 10 pm on a Tuesday night and left 2 voicemails and a text message while I was trying to sleep in order to collect payment. When I called them the next morning, they said I could not pay with check and wanted me to pay credit/debit over the phone. I said I wasn't comfortable passing that info via phone so I had Will come to my house after work. When he showed up I had my debit card ready and he said, "Oh, I thought you were paying with check. There is a fee with card." That whole situation could have been avoided with just a simple invoice in the mail. I can't speak for the quality of work yet, but it seems like it's geared more towards temporary fix rather than permanent. Time will tell. Update: Will says he provided a discount even though I paid the full price that he quoted. I stand corrected about the contact attempts. I received four phone calls and a text message between the two from 8:55 to 9:00 pm. After last night's rain, I noticed that there is still a leak coming from one side of the chimney. I'm changing this review from 3 stars to 1 star for quality of customer service and work.

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  Response from the owner

  Previous technician was unable to provide the repair. Sent new technician and provided discount to customer for the work. Customer stopped answering phone after we finished the work. Was not contacted after 9pm. We appreciate the opportunity to work with you. The discount was talked about at the time of payment and we are still being accused. The customer is further reducing the rating and my personal opinion is that there is no leak or we would have gotten a callback. I’m not giving this review much credit. There are too many untruths.

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