Arrow Renovation
Dennis, Olathe, KS

Arrow Renovation Reviews

4.3 stars based on 144 reviews

Featured Comments:

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  Leslie Breon

  5.0

  The process was so easy! I needed a smaller job to install a half bath in our basement. It requires foundation work, plumbing, electrical, and drywall. From the initial consult with John where he took the time to listen to what we needed and explain options to the project itself, everything was very smooth! Dalton managed the project very well. He showed up day 1 to check in and get the work started. He also made sure to check on progress and ensure the team was on track. The team did a great job and worked late to wrap up quickly. The communication and attention that Dalton provided was excellent. Jason did the final walkthrough and was so positive and informative! He went over all of the details to wrap up the project. Overall-great experience and I will use them again in the future!

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  Response from the owner

  Leslie, Thank you so much for the thoughtful review. We are grateful to have helped you with your bathroom project!

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  Dustin

  5.0

  Just want to thank the Arrow team for a beautiful bathroom re-model. Nick was super knowledgeable and helpful throughout the entire design process. The communication and coordination that Shane brought to the table with managing it, was amazing. Would recommend them to anyone. Thanks again!

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  Response from the owner

  Dustin, We appreciate your kind feedback! Thank you so much for allowing us to work on your bathroom!

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  Dalton Tattershall

  1.0

  READ BEFORE USING: Proceed with caution if you are considering using this company. I have experienced multiple problems with the company, contractor, and work quality. The communication with every level of this company is the worst I have experienced. The project manager changed hands several times and I was not informed each time. There was zero communication about a start date. The contractors just showed up one day. The work that was agreed upon at the time of sale was not performed fully. There was direct property damage from the contractor. I was pressured to leave a good review for money before the project was finished. The main gutter on front of house is already sagging and leaking water over the side. I called to have them fix it under the "Workmanship Warranty". Do not be sold on this because it's useless lip service and they will not respond to your calls. I have been calling for MONTHS to try and fix the broken gutter and correct the other issues. I am given the run around about people being out of the office or they will call back later. Don't trust their customer service to call back. I listed the specific issues below. -The contractor damaged the end of my driveway while backing the trailer in. They also broke multiple landscaping lights. -The contractor did not clean up. I am still finding screws and scrap metal in my yard and driveway. Tools and caulking tubes were left behind IN the gutters. -They did not re-hang 2 of my existing gutters that were agreed upon in the sale. -I requested to keep the existing scrap gutter materials, but it was hauled away and trashed without permission. The also trashed my personal downspout extensions. -The contractor did not follow the instructions for the direction of slope and downspout location. -A new gutter section did not have brackets installed properly and is already sagging and dumping water over the side. Upon further inspection, multiple mounting brackets were not even attached. I was even sold on "special" brackets to help with this specific section. -The customer service is awful. I have been calling for months to try and solve these problems. -The "Workmanship Warranty" is not being honored and the broken section has not been fixed.

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  Response from the owner

  Dalton, We appreciate your feedback and understand your frustration. Thank you for letting us know how we can strive to become better.

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