American Modern Exteriors, Llc
1st, Appleton, WI

American Modern Exteriors, Llc Reviews

2.6 stars based on 15 reviews

Featured Comments:

• N

  Nancy Kraszewski

  1.0

  Rate them a 0. We gave them a down payment of almost $6000 to replace siding and a deck. They never showed up to perform any of the work even after repeated attempts to resolve the problem, so we took them to small claims court in January and won. But they still haven't refunded our money from spring of 2020. We doubt they ever will. Contact the Consumer Protection Agency of Wisconsin to check them out if considering to sign a contract with this company.

• V

  Vaughn Waite

  1.0

  I believe Modern Exteriors deserves a rating of 0 because that is the amount of work that has been done, the amount of accurate information provided and the amount of accountability this company has. I got an estimate and signed on with Modern Exteriors in May of 2020 which was easily the worst decision I’ve made. All the information sounded great, but little did I know, it was all inaccurate. After months with no communication, lies and delays I requested to cancel my order and receive a refund. In November 2020 Modern Exteriors informed me I would receive a full refund for the down payment and it would be mailed out within the next couple weeks. 7 months later, after many emails, phone calls and voice mails that went unanswered, Modern Exteriors went back on what was previously discussed and said I wouldn’t be receiving a refund due to the materials being delivered. So now I’m being punished for a Modern Exterior employee’s mistake!? I even offered to have Modern Exteriors complete the job at a discounted price but never heard back from them. I've continued to call, but get sent directly to voice mail every time. When calling from a different number, they magically picked up.... but were rude and like always, provided inaccurate information or straight up lied. This company wants your money, not your business. I would NEVER recommend Modern Exteriors to anyone that cares about customer service, their time or money.

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  Jacque Smith

  1.0

  From the start of the project in JUNE until they finished (what we would allow them on the property to finish so they could give us the warranty on the roof) in DECEMBER was a nightmare. There was little to no communication from the company. I was given the run around that they would be at my house to finish the project before July 4th. Never came to finish, so I called multiple times until the end of July. For my sanity I stopped calling them. It took until End of October beginning of November before they contacted me to finish the roof (because down payment was pulled from the finance company because they could not get a reply back from American Modern Exteriors). The owner texted my husband and threatened to sue us and wanted us to contact him personally. When husband tried to contact him he would not answer the phone or call back. They finally came to put eve vents in last week. They barely pulled out of the driveway and emailed us the final bill (with payment due in 3 days). My husband decided to just pay them to get rid of the headache of dealing with them. We would never recommend this company to anyone. There were many lies given to us throughout the whole process and the owner was very unprofessional and would never contact us directly and always made his workers contact us.

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  Response from the owner

  Our company would of been more than happy and willing to complete this project back earlier this year however Mrs Smith and her husband canceled their financing for their contract. They then requested canceling the remaining portions due to their worries of being able to afford all the work. This review was submitted today after we required payment for their COMPLETED roof that was finished entirely back over 5 months ago!

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