American Custom Contractors
Branch, Rockville, MD

American Custom Contractors Reviews

4.9 stars based on 192 reviews

Featured Comments:

• C

  Christopher Demopoulos

  4.0

  American Custom Contractors installed the Brava Spanish Barrel Tile (Terra Cotta Color) roof product on our roof. They also repaired our gutters, supported a custom request of replacing insulation at a corner of the house, installed roof venting, and installed 3 skylights. We are very happy with the end product and we’re impressed with how responsive the install team was anytime we had a concern, correction, or question. Overall great experience but leaving the 5th star open for room for minor improvements to make the experience even better with daily in-process quality inspections / involvement by the project manager, attention to detail on finishing touches like caulking or drip edge gutter finishing, and incorrect dryer vent installed (I was impressed with how fast they responded to correct this problem after it was brought up!)

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  Response from the owner

  Thank you for your honest feedback Dr. Demopoulous. We enjoyed working on this project and are pleased to hear that you are happy with the end product!

• B

  Brent Webb

  5.0

  Our roof sustained significant damage (Missing and Creased Shingles) from several days of substantial wind storms. American Custom Contractor was mentioned to us during our search for a company to replace our roof. We contacted them to discuss this project. Within two days Christian Ramirez came to our home to discuss what could be done to replace our roof. Christian was knowledgeable, friendly and patient with the multitude of questions that we asked. After meeting with a few other companies, we decided to give our business to American Custom Contractors and we are certainly glad that we did! Our scheduled date for installation of our roof was delayed by a few days due rain. Our project manager Hans Ramirez was wonderful, he kept us informed on all details for the delay and was extremely responsive to our calls and questions. On the day of our installation the crew arrived on time, spoke with us regarding their plan to install the new roof and then went right to work! The whole crew was fantastic, they worked hard, kept the area clean during the job and took time to answer any questions that we had. Hans showed up on the job site a few times to check if his crew required anything to complete their task and monitor their progress. Hans also took the time to chat with us and answer any questions that we had. Upon the completion of the work, we walked the project and discussed the work. We are Thrilled with our New Roof and Extremely Happy and Satisfied with our decision to go with American Custom Contractors. They will be our first call for any work we have to complete to our home in the future. Call them, you won't be disappointed!!

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  Response from the owner

  Thank you for your kind review, Mr. Webb! We enjoyed working with you and hope you love your GAF Timberline roof for years to come!

• J

  John English

  5.0

  From the moment I started working with Russell at American Custom Contractors I was completely taken care of. This was my first time dealing with my insurance company and I didn’t really know what to expect. He walked me through the process and explained to me in detail the next steps, what to expect, etc. The communication was exceptional. He came out and met the insurance adjuster and pointed out damages sustained from hail. Communication is huge to me, and he exceeded my expectations. Russell was able to get my Ludowici tile roof fully replaced through insurance, along with my copper gutters and downspouts. They’re professional, reliable, and knowledgeable. Being in business for 50 years says a lot about a roofing company. I highly recommend using American Custom Contractors and working with Russell. I’m beyond pleased…he’s worth every penny. - John E.

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  Response from the owner

  Thank you so much for the recommendation, John! It was truly a pleasure working with you!

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