American Carports Inc
Clay, Colusa, CA

American Carports Inc Reviews

3.6 stars based on 56 reviews

Featured Comments:

• R

  Ricardo Hernandez

  1.0

  This will be an ongoing review until my issues are resolved. Down payment was made in June and due to several set backs with American Carports we finally had a building installed late November. Unfortunately it was installed incorrectly by the manufacture and denied by the county. This is due to the installers splicing bottom rails and not using a solid rail as shown on the purchased drawings. I notified Joseph the salesman immediately letting him know the county would like a revised print showing the base rails being spliced together. He offered his apology and after several follow-ups he said they would have to tear down the building and rebuild in order to replace the bottom rail. He said the installers would be in touch. Then they do not even have the courtesy to call me prior to taking three weeks off for the holidays to update my on my building. This has caused several issues with flooding as I have not been able to install gutters. Then on January 11th I begin following up with the salesman's supervisor and went straight to voicemail. This is where it get's interesting... I work from home and look out the window to see the installers in my driveway with a floor jack to jack up the building and replace the bottom rail. They literally drove 9 hours up without scheduling? I had to step away from work for several hours calling every number I could find and finally get ahold of someone. I was told on the phone that they can either jack up the building or come back in March/April when the weather has cleared to do it all over again. Then after many conversations that morning they finally agreed that they would revise the prints to satisfy the county and the installers told me they would not get paid for their time and drove back to California. WOW right... Then I receive my revised plans to submit to the county and they did not match the pictures I sent them and was missing hardware so I requested that they expedite me the hardware so I can finish the install myself. Just received tracking that the hardware is on the way so this weekend I will attach and review every detail of the print for accuracy prior to being embarrassed by a county inspector. In my opinion this company does not take responsibility, false advertising, gives you the run around and puts you in the middle of whose at fault between builders and engineers. They give you inaccurate lead-times, incorrect prints and all at the consumers expense. American Carports had the opportunity to make this right when I first informed them of the issue but they continued to make the problem worse. You guys have my number and can call me if you want to work this out.

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  Response from the owner

  Hello, We do apologize for the service you received. We try our best to correct and address our customers concerns. We'd like to resolve any issues encountered with your experience Ricardo.

• D

  Debbie Richardson

  2.0

  Max and his crew, who installed our building (48'X18'X12'), were professional, knowledgeable, efficient, and very hardworking! They made sure it was built exactly as we had hoped, even adding a nice doorway for us. Since it was a Saturday my husband and I had a chance to watch most of the project and we were impressed. We have yet to see how well it holds up to the high winds in our area but everything that could be done to anchor it was applied. We would not hesitate to recommend them. We must revise our review: Do not be be fooled with their 90 MPH wind warranty. We had the good anchors put in and the bottom frame of the building is staying down but the entire building rocks so badly in the wind that we keep having to replace the screws holding the metal on as they are pulling through the siding and the braces are coming apart. We move our motorhome out when it's windy because we're afraid it will all collapse. We called to ask them to put additional bracing and they want us to pay for any work done...which is obviously NOT warranty. Another update...after time and many phone calls they did send someone to re-enforce the building at no charge to us. We haven't had much wind yet to see the results but surely appreciate their efforts...just wish it hadn't been such a struggle.

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  Response from the owner

  Thank you so much for sharing your experience. We take great pride in the work our installers do. Thank you again.

• R

  Roberto Martinez

  5.0

  Cant thank American Carports Inc enough for the job they did with my carport. Just had my 20×20 carport installed and I'm more than happy with the results. From the phone call to the installation, everyone was PROFESSIONAL! Really great service. They worked with me to get everything exactly the way I wanted it. Since I have a father that getting up in age its hard for him to move around. They were able to get a 10 foot header installed just for that reason.. I will continue to recommend them, my neighbors are already placing their orders. Thank you to everyone over there! -Robert

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  Response from the owner

  Thank you so much for the great review and sharing your experience Robert. We take great pride in our work, it was a pleasure working with you.

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