America's Choice Roofing
Alexis, College Station, TX

America's Choice Roofing Reviews

4.3 stars based on 92 reviews

Featured Comments:

• C

  Christopher Wright

  1.0

  I usually don't write reviews, but this time I felt compelled to do so. Four years ago, I hired America's Choice Roofing to put a new roof on my home. It wasn't an insurance claim, the house just needed a new roof. My experience with ACR at that time went very well. There was great communication, the work was good and the follow-up was courteous and timely. The recent hail storm damaged my four year-old roof and my insurance company determined it needed to be replaced. Based on my past experience with ACR, I decided to use them again. In addition to the roof, they were to replace my skylight, flue cap, gutters, downspouts and also re-roof my shed. This time the experience was not so great. It actually seemed more like what you would get from one of the pop-up roofing companies that appear after a bad hail storm. Communication was great on the way up to the install date. On that day, ACR showed up and began working on the roof. They re-roofed the house and the shed, then packed up and left. Went I went outside there was a huge mess. Asphalt and roofing nails all over the place and pieces of my gutters were left just laying on the ground. Part of the metal covering along the roof edge was bent outward like some tried to pull it off and then just left it. It has since come loose and is now just hanging from the roof. No one followed up with me after they were done and I had to call the salesman the next day and ask what was going on and when they were going to finish the job. I was told they were behind and would get to it in "a couple of weeks." In the next couple of weeks I received zero communication from ACR. No one came to inspect the roofing work and make sure everything was done properly, no one called to update me on the gutters. Then, I get a phone call at 8:30 p.m. from the salesman wanting me to pay ACR. As you can imagine, by this time I am very upset and disillusioned with the whole ordeal, so the phone call did not go well. I stated that I would pay them when they finished the job I hired them to do. He started in again about them being behind. Look, I understand wanting to get as much work out of this hail storm as you can, but over-selling jobs to the point of not being able to meet your obligations is not the way to do it. At least, not from a customer's point of view. A few days after the second phone call, the salesman called me to tell me to find someone else to do the gutters. During this call I asked about the skylight and he informed me that they had not replaced the skylight, something he failed to mention earlier when he attempted to collect money from me. Overall, I am sorely disappointed with the way ACR has handled this deal and will not be using them again.

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  Response from the owner

  Good afternoon Mr. Wright. Thank you for your feedback. We appreciate you being a repeat customer. We apologize for the way you feel you have been treated during this process on this go around. Unfortunately, the office had not been made aware of these circumstances until now. If our office had been notified, we could have ensured these issues (such as the debris and problem areas) been taken care of ASAP. Per our contract, we were suppose to collect both your first check and deductible at the start of your roofing project, which did not happen. Per Randy, your Roofing Specialist, he called you that evening to try and collect since he had not been able to catch you during roof installation. Per your claim, gutters were to be taken down and replaced, which is why gutters were in your yard and waiting pick up to be trashed. As I'm sure you can imagine, we have been very busy, both with roofing, gutters, etc. As you mentioned, you have multiple items on your claim as do all of our customers, and we are doing our best to handle all of them in a timely fashion. Gutters for example, is an trade that we happen to be a month out on, which is why Randy called and told you if you were needing them done quicker than that it might be best to find someone else and we would be happy to cut that from our contract and final bill. We, along with everyone else, are also having a hard time getting in material. This also causes more delay. We always encourage our customers to call our office so that any problems can be noted and then given directly to administration if the salesman has failed to execute the problem in a timely manner. Again, we were never made aware of the situation, and therefore could not do anything to fix it, until now. We have tried to call you today and were not able to get ahold of you. Please contact our office at 979-776-5292 and we will get you taken care of regarding any issues that are still present. We have already had a discussion with Randy and our Owner, Gary Spivey, will be handling your project going forward. Again, we apologize for the miscommunication and poor handling of your project. Have a great day.

• S

  Sarah Adams

  2.0

  We had ACR replace our roof before we moved into our house about 3 years ago. I suppose it went fine as far as the roof went, but afterwards, we found literally hundreds of nails in our yard. That is not an exaggeration. We paid a friend's sons 10¢ a nail to pick them up, and we paid them around $12. And this after my husband took a high powered magnet around the house. Also, when we got a different roofing company to replace our roof after the hail storm last April, they found issues with the way the roof had been put on. Something was done incorrectly, allowing water to pool near the edge of the roof. Overall, we were not pleased, and I am only now writing this review because I just finished reviewing our second roofing company, and that reminded me to finally take care of this.

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  Response from the owner

  We are sorry to hear of this experience. Unfortunately it is impossible to pick up all the nails at the site of a roof replacement. Many factors can also add to the difficulty. In any case we normally run our magnets over the yard multiple times, as well as the crew during their clean up. I can not comment on the findings of the new company, but we do install all roofs according to manufacturer specs.

• J

  Josh Norton

  5.0

  America's Choice Roofing recently replaced our roof and they did an excellent job. We worked with Chris Farris and he was professional and organized throughout the process. We would highly recommend Chris and America's Choice Roofing!

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  Response from the owner

  Thank you Mr. Norton! And thank you for your repeat business!

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