Alpine Metal Roofing
River, Sidney, NY

Alpine Metal Roofing Reviews

4.5 stars based on 29 reviews

Featured Comments:

• B

  Brandon Melfi

  5.0

  Great company with great product. Highest quality metal roofing material in the area , with amazing customer service and installation crews. Would recommend to anyone!

• D

  Dawn Gibson

  5.0

  my roof was kind of tricky. These guys did an awesome job. The roof look absolutely beautiful. I highly recommend them. Mine was not metal. any questions they are very knowledgeable. nice and secure no roof leaks anymore.

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  Response from the owner

  Dawn, Thanks for the great review. It is always great to have customer feedback for the different types of roofing we offer here at Alpine.

• R

  Robyn Weaver

  3.0

  I’d add a photo..., but the sales rep never showed up to a planned appointment!!! Had an appointment scheduled for them to assess possible two roofing jobs. A half an hr AFTER the planned appointment.... I called the company to see if they were still coming. The woman who answered the phone told me since it was ‘raining’, the sales rep was going to call me to cancel (she ultimately said perhaps the sales rep thought she was going to cancel it...)! Well... it was misting here- same as the day before!! But that didn’t stop their competitor from showing up here the day before!!! The woman continued to tell me that since they were so busy, they probably wouldn’t be able to complete any job now before spring anyway!!! It was as if the missed appointment was a good thing! Well.. that would have been nice to know BEFORE they setup the sales call! I’d like to hire someone who actually WANTS my business! A good company manages the sale like they manage their work & their business. As I explained to the woman who took my call, this didn’t leave a very good taste in my mouth & for that reason, I cannot recommend this company. 10/27 Update I originally rated Alpine ‘one star’ due to my initial interactions. However, the owner (Dean) ultimately made contact with me about my review. They rescheduled their sales rep visit for the next wk to review the job & quote. Based on their quoted costs/value, customer service approach & estimated start date, I awarded the job to their local competitor. Based on my interactions, I personally felt like my job wasn’t big enough for Alpine this late in the season. As well, although the owner seemed genuinely concerned with my review, I didn’t get a good sense that their overall customer service & my satisfaction was going to improve. For these reasons, I passed on Alpine, but upgraded their rating to ‘3 stars’ since the owner did make contact.

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  Response from the owner

  We apologize for the inconvenience of the missed appointment, there was a miscommunication in the office that led to it being missed. We would be happy to reschedule for a later date when the weather is more cooperative and safe for our estimator to complete a detailed assessment of the roof and scope of work necessary. Thank you- Alpine

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