All American Roofing & Exterior Remodeling
Quay, Ocean City, MD

All American Roofing & Exterior Remodeling Reviews

4.2 stars based on 5 reviews

Featured Comments:

• S

  Sven Enterlein

  3.0

  In short: Average and don’t expect much proactivity. I went with this company to replace the ~25 year-old roof of my house, along with new skylights and some siding repair and new gutters. The sales process was pleasant (but that’s always how they get you!) and the price was very competitive. Many of the promises were kept but I had to “remind” the sales person (let’s call him “Bob”) repeatedly. The issues started with the actual work. The crew was supposed to arrive before 7 am and when they hadn’t arrived by 8:30 I texted Bob and eventually he told me that they had an issue and couldn’t come before the next day. I took the day off and got up extra early so that was very inconvenient but it happens. At night, he sent me another text that there would be another day delay. The materials and dumpster showed up randomly and without prior notice. The day of installation finally arrived but they did not get the correct skylights so they needed to come back again to replace those. The company will install roof vents for bathroom fans (which I took advantage of) but I had to “remind” Bob that he promised insulated ducts while only the standard kit was ready to be installed. Also, instead of marking the exact location of the vents from the inside of the roof, they simply estimated it and were off by a rafter so the airflow is impaired by unnecessary bends. In addition, the ducts were about twice as long as necessary and all curled up so I had to shorten them myself to optimize airflow. Overall, the actual roof replacement was done nicely (as far as I can tell) and the new roof looks beautiful. The skylights were installed a few days later and look great but the installers didn’t bother taking the security tape off the blinds or even testing if everything works right. I am sure that Velux expects more of their installers. The other crew (see below) was kind enough to do that for me, as well as fill in the ~half inch gap with sealant. The other projects (performed by a different 2-man crew) included replacing some flashing above the front porch and around the garage door as well as putting up new gutters. There was a lot more rot damage than expected but I was willing to pay extra for that. Removal of one of the beams caused a big hole in the drywall inside and Bob did not offer any help for repairs just “this happens and is not covered” (I paraphrased here). The two guys, however, were extremely nice and did a fantastic job, going way beyond basic service. The gutters are great and drain well, the new flashing is wonderful. In summary, I am happy with the outcome but I wish they were more proactive and would guide customers more during the project, just like they do during the sales process. For example, Bob was on vacation the day my roof was installed and while he did respond, I was wondering why he did not simply connect me with another rep so that I don’t have to bother him on his day off. I also felt like I had to remind him to remind his crew of all the items we discussed. Would I have gotten better service elsewhere? Probably not. I was most disappointed though that I gave the company time to discuss my concerns (after I already paid the bill) but Bob simply ignored me.

• G

  Garry Fox

  3.0

  I can not evaluate their work because they did not do the job. We had a small job, fix small leak in shed roof attached to house, told them that when making appointment. The morning of the appointment, the roofer person called to tell me they don't do small jobs, only do entire roofs. Wasted 4 days waiting for them, could have called someone else. I explained, politely, my frustration when the roofer called to cancel, told them that they should tell the front office that they only do large jobs/entire roofs. He said "noted" but the front office is "only secretaries". I think that even a "secretary" will know the difference between a small roof repair (as described by client) or a possible full roof repair. Arrgh!

• M

  Matt Dittrich

  5.0

  Vlad and his crew are the best! House, shed and garage, old roofs off, new roofs on - 2 days. Great work!