All About Gutters of Illiana
Chestnut, Kingman, IN

All About Gutters of Illiana Reviews

3 stars based on 2 reviews

Featured Comments:

• K

  Kim Gregory

  1.0

  Last year (2020) I had new gutters installed. I dont know anything about gutters so I assumed everything was good. The very first time it rained I noticed the water was going over the gutter and not in it. I Sent the owner a video and since it was almost winter we decided he would come fix it in the spring of (2021) and I was totally fine with that..Now it's August 2021 and my gutters are still not fixed. I have called him and sent text messages and videos several times. I have not gotten any response back whatsoever.. The owner was very nice and polite and I never thought he would treat a paying customer this way...He was paid in full so I can't imagine what the problem is.

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  Response from the owner

  All About Gutters of Illiana stands by all of our installations with a performance warranty. However, can not warrant products that we did not install such as sub-standard gutter guards. As previously stated when this installation was completed, the fact of reusing your existing gutter guard system that was nailed to the roof and not installed properly previous to our interaction. You still insisted that your new gutters be installed under those guards. I did warn of possible problems and have been back to make sure that the products that we installed were working properly. I stand by the original and follow up statements that the existing gutter guard is preventing the water from entering the gutters accordingly. I have offered to remove them in the past in order to resolve the problem but have been told that is not acceptable. If you should change your minds I will gladly remove them. Please correct your statement of no communication as I have had several conversations with Mr. Gregory in regards to investigating the perceived problem, the remedy and costs associated with it. Feel free to contact me if you so desire to move forward with an appropriate solution.

• C

  Carey Rice

  5.0

  Great products, people and pricing. Always look forward to working with Jessie