Above the Edge Exteriors
Evans, Rice Lake, WI

Above the Edge Exteriors Reviews

3 stars based on 2 reviews

Featured Comments:

• E

  Emily Hagen

  1.0

  We had horrible experience. The gutters were installed so poorly. The first time it rained we had water flowing out at every seam. One downspout wasn't installed at the proper angle so the water ran backwards - - very much a rookie error. The quality of the gutters was not good. We overpaid for bad service, cheep material and poor installation. Nails (4/24 Update - Screws) were left everywhere and we popped two tires on our four-wheeler because messes were not cleaned up. Disappointing... 4/24 Update and response to below. It has now been nearly two weeks since our gutter install and sealing of the connection points. It is now raining and we still have leaking at every corner/connection. We will personally have to fix these gutters ourselves so they do not leak causing us more money and time. We have always been big supporters of supporting locally and family owned businesses, which makes this such a bummer. We were excited to work with you from the very beginning...we were impressed with your nice website and very professional first visit...but we have been very disappointed in the service. We asked for leaf guards and a full gutter install. The leaf guards were forgotten (we had to call to have you come back and install them) and you tried to tell us that we "miscommunicated" needing a FULL NEW gutter install - - instead you attempted to just replace out downspouts and use our existing gutters, which was very clearly communicated otherwise.

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  Response from the owner

  I am sorry that you feel this way. The gutters were not installed poorly. The first time it rained was the same day they were installed. The caulking did not have time to set up and dry. Your husband contacted me and I immediately scheduled to come back and recaulk the gutters. The downspout has nothing to do with water flow direction in gutters so I am not sure what tou are referring to. If there is a water flow problem we are happy to come out and adjust the gutter. This is actually not uncommon. I am not sure what you mean about quality of gutters. We purchase or gutter materials from ABC Supply Company. The materials are Norandex Brand. Also we do not use nails in the installation of Seamless Gutters so not sure where the nails would be from. If you have any further questions or issues I urge you to reach out to us as none of this was conveyed to us except that you had a couple leaks. We have never had an unsatisfied customer and hope we can remedy whatever problems with our job you have. You can call 715-651-9071 or 715-651-8416