618ROOFING - Alpha and Omega Construction
Main, Salem, IL

618ROOFING - Alpha and Omega Construction Reviews

4.7 stars based on 105 reviews

Featured Comments:

• J

  Jen H

  5.0

  I’ve used Alpha and Omega twice for my home repairs. Most recently, my roof required patching in a few areas. The team is always immediately available to speak to and will schedule an inspection as soon as possible (within days) as well as arrive right on time with a professional, friendly, and knowledgeable presence. They never leave any equipment, scraps, or hardware behind so there’s no need to clean up afterwards. Unfortunately, one of the areas on my roof continued to slightly leak after the job was complete and, to my own fault, was left unnoticed for several months. Upon discovery, the company owner himself, Justin, came back to inspect the area on a SUNDAY and scheduled another team member to return two days later when the temperature was appropriate to reconcile the situation. He went above and beyond any expectation of superb customer service by showing up personally and also did not charge me a dime even though it was unclear if the area was included in the original quote by a former employee who had since been eliminated from the business for, perhaps, a difference in moral and ethical beliefs he strongly holds himself and his company to. I would not hesitate to use this company again for all my future needs. My gutter installation in 2018 was also a perfectly smooth process. They look amazing and are nearly maintenance free as promised. It’s clear this company has only improved since then and will continue to do so. They truly stand behind their work and deliver on their word. Highly recommend!

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  Response from the owner

  Thank you Jen for the kind words! We strive for great customer service. Please don't hesitate to reach out in the future.

• S

  Stacia Fields

  5.0

  Alpha and Omega has been amazing from the start. I was trying to help my mom with getting her roof fixed, I had called contractors who didn't call back or were no shows, one showed but never sent the estimate and one strung her along for three months. Clayton of AO returned my call asap, came out to inspect within two days and made sure that we understood the damages and what to expect throughout the whole process. AO took care of contacting the insurance company, meeting with the adjuster as well as re-contacting the insurance company when the adjuster really dropped the ball. Clayton and Devin fought for every dime they thought the insurance company should cover. It took very little effort on my part to deal with this, other than a few phone calls. AO kept us appraised of timeframes of supply order status and date to complete the work. The crew were very nice, did an amazing job and when it was discovered that once they got into tearing off the old roof that there was more underlying damage, Clayton immediately took pictures and informed the insurance company and got them to take care of that as well. Work was complete within two days and looks amazing. We would not hesitate to work with them again and highly recommend if you need roof repair that you give them a call. Thanks AO you are fantastic!

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  Response from the owner

  Thank you so much for the positive review it was a true pleasure completing your project and working with you guys!

• L

  Leroy Jenkins

  5.0

  I got in contact with Clayton after a storm caused a roof leak. They were here super fast and got my roof patched. It was such a breeze dealing with them they handled the insurance portion amazingly I couldn’t have asked for a better situation at all. Definitely would recommend them anytime. My new roof looks awesome.

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  Response from the owner

  Glad you like it Leroy! Thanks for being a great customer! :)

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