1-800-HANSONS
Technology, Kalamazoo, MI

1-800-HANSONS Reviews

3.7 stars based on 170 reviews

Featured Comments:

• M

  Michelle Corbett

  5.0

  We had a window break and need a bunch of old windows replaced. The Representatives both on the phone making the appointment and the Sales agent that came to our home were extremely professional and knowledgeable. We are happy that the warranty is as amazing as it is, that it transfers should we ever sell our home, and looking forward to getting the windows installed!

  ---

  Response from the owner

  Thank you Michelle!

• N

  Nick Goodson

  2.0

  The installation was great and our windows turned out really good. However the scheduling and customer service has been terrible. My install date was cancelled 4 times resulting in me missing work multiple times. There was also a no call no show on a Sunday that left me sitting and waiting for hours, and still no response from anybody regarding the issue.

  ---

  Response from the owner

  Nick, We are very glad to hear the installation went great and windows turned out really good. We are disappointed to hear you have not had a positive experience with scheduling and customer service. We certainly do not want to keep you waiting and will look into this issue. I have further escalated your comments to our management team to review and address.

• T

  Tina Roe

  1.0

  This company has been a nightmare. Measurements were wrong 3 times. After the second time the Kalamazoo district manager named Joe came out and offered a new slider door and 100/ week off the remainder of the bill until it was complete. after the third try at getting the measurements of the slider we ordered there wasn’t a screen door in warehouse. They broke a sash on one of the windows and it took months for them to fix it. I had to call and remind them of the screen door and finally someone came out and installed it but not the lock. When I told them they sent a guy out who left it in a bag taped to the door instead of installing it. Had to complain to get him back to install it. It was a total of 46 weeks after manager said 100/week off until finished and a total of 15 months from time it was ordered to finished. There were a few times they were a no show too after taking the day off of work to be here! Lost wages! Here is the kicker…they are not recognizing their promise of 100/week off until the job is complete and 4 weeks after it was finally done they put a lien on my house for what they say I owe them. Also just recently had siding installed by a wonderful company called Hutchersons. They told me they had to fix the shoddy caulking that was done around the windows by Hansons. I have nothing good to say about them at all. Stay away! Buyer beware! If I could have given them a zero rating I would have done it.

  ---

  Response from the owner

  Tina, I have sent your comments to our management team to review and address. Thank you for bringing this to our attention

More reviews (2)