Oswego Roofing Inc.
111th, Portland, OR

Oswego Roofing Inc. Reviews

4.6 stars based on 148 reviews

Featured Comments:

• C

  Curtis Bailey

  1.0

  Update to review Nov'21 - The company was sold again after I had this experience with the prior owner in April/May of 2021. The new company has reached out and stated my warranty will be honored in the future. Too late for the repairs I had already had done but a good sign they reached out. Had roof replaced in 2017 by Oswego Roofing. The installation team did a good job I thought at the time. I did have to bring them back out to do a better job of cleaning up. The sales person was very difficult and in hindsight I should have went elsewhere. Roof ended up leaking during the ice storm of 2021 and Oswego roofing would not honor the 10 year warranty. Finally after many calls got the GM to come out and look at it. Seems the company was sold a couple years ago and they are not honoring prior work warranties even though they have kept the name. They said the prior owner was supposed to take care of this per their contract. Well after another half dozen calls with no answers finally gave up and paid for it my self ($2500). Repairing roof company found poor flashing installation on part of the roof which led to the leak when roof was iced over. In my book if you buy a business and won't honor the prior work you should not have bought the business. I recommend to stay away.

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  Response from the owner

  Good morning Curtis, We've been honoring the 10-year workmanship warranty that comes with each roof replacement (note that materials aren't included). We have recently purchased the company a few months ago, and we have not received a call from you. The previous owner, should've also honored the 10-year workmanship warranty that was signed with the original owner (It was most likely the GM's fault). With that said: Please, feel free to contact us if you have any questions. Remember, you have workmanship warranty with us until 2027, so you shouldn't have to pay extra if you need any repairs. Thank you so much for letting us know your concern! Sincerely, Oswego Roofing, Inc.

• D

  Doriana McGraw

  1.0

  In July we were purchasing a new house and inspector recommended a full roof inspection. Our realtor arranged for Oswego roofing to come out and give us an inspection of the roof. The representative showed up with no ladder - yes, you read that correctly, NO ladder. We moved forward with purchasing the house and here we are 3 months later with a leak. I called them back to take a look because they have high ratings. While I made the appointment, I told the scheduler about my experience and told her to make sure whomever comes out has a ladder. On 10/15, they were 40 minutes late, and came out with NO LADDER again! The gentleman that came out said, someone would be in touch with me so they could schedule a time to come out again, with a ladder. Never heard from them again and even if I had why in the world would I hire this company to work on my roof.

• T

  Terry Remple

  5.0

  Rafael and his team were great to work with. On time, pleasant, professional. Our townhouse is 20 years old and had the original roof. In doing the install, Rafael noticed several things that the original roofers had done wrong. One of them was that an interior wall protruded about an inch above the roofline, which pushed the plywood up and caused a slight bump in the roof. This problem extended across the width of our townhouse. Rafael and team took off all the original plywood, trimmed down this wall, and installed new plywood. Just one example of how they did things right. Another was to replace all the original vents with flapper vents. Their original quote was below the competitions. Even after charges for above additional work, price was still slightly below competition. Next year we need to get our siding done. Will absolutely be using these guys again.

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  Response from the owner

  Thanks for your review. We look forward to continue doing business with you!

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