Krueger Brothers Construction
Aerotech, Colorado Springs, CO

Krueger Brothers Construction Reviews

4.7 stars based on 135 reviews

Featured Comments:

• J

  Jose Arreola

  2.0

  My wife and I just moved to Colorado Springs, bought our house, and needed to get our deck redone because it was unsafe. After looking at multiple reviews, we decided to go with Krueger Brothers Construction. I will break down this review into three parts pre-construction, during, and post-construction. Pre-construction- In Sep 2021, my wife and I ultimately decided to go with KB due to the fantastic reviews. They were very punctual and delivered a personally built booklet of our deck. Everything seemed to flow right, and our consultant told us that the project could be started in November 2021. After breaking down the numbers and rejecting multiple competitors, we decided to sign with KB. Our consultant told us that the KB team would reach out to keep us updated and even had us download an app to keep us updated. October came and went, and we did not get an update. November finally arrived, and I was updated that the job was pushed to Feb2022 after a team of 6 people came out to take measurements. I was introduced to our project manager and other people with different titles. Finally, after calling and inquiring about updates, KB informed me that the project got pushed up to late Jan22. Through this process, communication was not constant. If I had not kept calling, the project would have been delayed another month. In the pre-construction phase, I would give KB 2/5 stars due to the communication. Construction Phase- The workers where on it. They were so professional, prompt, and communicated with us throughout this process. This project contract was signed 04Oct21, but supplies were still delayed after being told all were at the KB warehouse. The workers still continued and took approximately seven days to complete my deck. I had concerns about siding gaps left after the deck was built, and eventually, the project manager had them filled. On day six, the workers came out for half a day but could not finish. This led over the weekend, and we had to wait until the following week to get our railings completed. The construction leader informed us that he let the lead manager know about needing an extra day, but his concerns were ignored. Monday came, and no one showed up. I called our project manager and he informed me that he sent his workers to another job site and couldn’t complete our job for another week. I informed our project manager that this was unacceptable and I needed our rails to be complete due to having small children and pets. Someone came out the next day to finish the job. I am still waiting for a final walkthrough of the project. The workers did amazing and would rate them 5/5 stars, and for the administration part, I would rate 1/5 stars. Again, communication lacking and not putting the current project at a high priority made it seem like KB was just pushing to start other jobs. Post-construction- I have not had a phone call to conduct a final walkthrough of the project and time to bring up concerns of the deck. Overall, this was a 53K$ job, and my wife and I feel like our time was not respected. Communicating updates, mismanagement of supplies, missed deadlines, and lack of manager presence made this job last longer than it had to. I believe that Matthew and Michael started a great company, but the administration process is cumbersome and very bureaucratic.

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  Response from the owner

  Hello Mr Arreola, Thank you for your feedback. We take all of our customers feedback very seriously and we are very sorry that you didn’t feel communicated with or that your time wasn't valued. We will take this to our team and be sure to be in touch with you shortly. We unfortunately did run into permitting issues with your project that did delay the project from starting. Our goal for our clients projects is to start 10-12 weeks from contract and deposit barring any weather, material or permitting delays. We are glad that you had a good experience with our install team and our management team will be in touch with you today.

• C

  Christopher Tholen

  5.0

  I have worked with Krueger Brothers Construction on many projects. Their teams are professional, the work sites are organized and clean, and I am impressed with their work every time. From exterior remodeling projects for entire town homes complexes, to a remodel of a hotel, to deck replacement in homes--Krueger Brothers work is fantastic regardless of the size of project. Everyone I have worked with has been respectful and care about getting the best result with least disruption for their customers. Keri, Tex, and Jeremy are a few examples of their staff that are great people to work with. I recommend Krueger Brothers Construction to anyone that asks me for a referral. Having seen their results, I am confident giving their name to anyone that has a construction project.

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  Response from the owner

  Dear Christopher, Thank you so much for this fantastic review and for taking the time to give our team members a shout-out! We sincerely appreciate you choosing us for your construction needs. Reviews like yours are vital to our success so we greatly appreciate you taking the time to leave us a review. Have a great week and we look forward to working together again if the need ever arises. Respectfully, Krueger Brothers Construction

• M

  Maggie Sullivan

  5.0

  We contracted with Krueger Brothers for a deck project we wanted to pursue. After reaching out to numerous companies in the area for bids, KBros quickly became our first choice. Most other contractors were quick to tell us that what we wanted was too difficult, or told us that our project wasn’t “big” enough for them to take on (i.e.: that they only do uber fancy high dollar decks). We simply wanted to have a deck built on the back of our home, and have a door added leading from our 2nd story out onto the deck. From our first consultation meeting, KBros was professional, communicative, honest and committed to expertly giving us exactly what we wanted. They were patient with our decision-making process and answered all our million questions to make sure we felt confident about things. The work itself was done over about a week and the crew was incredibly unobtrusive, professional and exacting in their quality of work. We are so happy with the result and with every step of the process -- we absolutely got our money’s worth. If you’re looking for a contractor for your project, look NO further! Especial callouts to the amazing team we worked with: Curtis Riskey (our original sales contact who came out for our estimate) Grace (customer experience prior to the project) James (our wonderful foreman on the job) AJ, Kody, Wes and Jake (James’ fantastic and friendly crew) Garrett (in accounting) Josh Haygood (our Project Manager who often stopped by and checked in to make sure everything was just right) THANK YOU, Krueger Brothers!!!

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  Response from the owner

  Thank you so much for this FANTASTIC review and for taking the time to give each of our team members a special shout-out! We are HONORED you chose us to build your new deck. At KBC we are always working to improve our processes and communications- so it means a lot to us that those things stood out to you. Again, we greatly appreciate you taking the time to give us this absolutely incredible review. Have a great week and we look forward to working together again if the need ever arises. Respectfully, Krueger Brothers Construction

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