Champion Replacement Windows of Huntsville
Triana, Huntsville, AL

Champion Replacement Windows of Huntsville Reviews

4.5 stars based on 264 reviews

Featured Comments:

• C

  Cat Taps

  5.0

  2 Updates Added We contacted the toll-free number for Champion Windows (please know: this # is not your local Champion dealer but just a service...I hope!) for 6 months! We just wanted a person to come by and talk to us about a new sunroom. This phone system service (meaning=the "trained" people manning the phones) is highly disorganized! Perhaps it is because of the virus? Leaving messages or even setting up appointments to meet with a representative and that representative never showed is very disheartening. (0 stars for that set-up-an-appt craziness.) Corporate office? You need to get that fixed! Perhaps employ another phone service to answer your toll calls? 🤔 FINALLY...after months of calls...we got our Champion reps at our home. Matt and Charles came to us in East Limestone from the Huntsville office which is by the airport. Having already had sales presentations by two competitors, we knew what to expect in their presentation. They immediately realized we were most interested in quality and price for our new sunroom. Matt was thorough in showing us the construction of their unique products. He even had samples to demonstrate the sunroom's best attributes. We were surprised at the price. Matt was precise and clear on it. One contract, too, one price. Never additional hidden fees. Perhaps we contacted them at the correct time since it is December after all. 😁 Good price for the quality...the sunroom we chose actually can be added to our home square footage. Charles invited us to come by their showroom. I suggest everyone do this! Seeing several sunrooms already set up truly helps in your decision process versus just seeing magazine quality sunrooms in their catalogs. Charles even brought us to the back of where products are custom made for every sunroom. These are not kits. We went for the 6in depth walls. Seeing the sun rooms in the office and showroom also convinced us to go ahead with additional products. Charles was not pushy at all. We made these decisions on our own. Both Matt & Charles also gave us their personal cell phone numbers and we have called them several times. They have always been available -immediately-. We appreciate this courtesy! (Those 5 ⭐'s for them.) Having read 1-🌟 reviews from a year ago...yikes! We decided to see for ourselves and really tested our sales team. We also detected this Huntsville office was working to improve themselves. So far? We are off to a good start. We are waiting for construction people to come and measurable are sunroom. Hope to bring you up-to-date after this happens. ----‐------------------------------------------------------------------- Update-The Champion build started in March (a quick visit by a rep for measurements) and ended in May. The build team was given (or picked up) materials which did not fit our sunroof a few times, but worked it out within a day or two. These men were all friendly and kept the site tidy. We asked to meet with the lead contractor for a final inspection. I believe this is Champions standard practice. 2 spots needed finesse. These spots were remedied within the week. Final results? Again, going with the best grade materials was very smart. The room can be used 70% of the year here in North Alabama. It is a "year round" room with no heating or cooling added. Most days, we leave the door to it open from our family room. --------------------------------------------------------------------------- Update:Feb 2022 5 Photos Added 7 Months in- 3 screens popped out on their frames. We did check them well last summer and they were secure. Dust and moisture entered between 2 sealed panes. Impossible for us to clean out. Lost the airtight seal. We just contacted CW via online service at the CW website. (02.11.22) Will come back to give updates on the service from CW...

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  Response from the owner

  Hello Cat, We really appreciate the time you took to leave such a detailed and thoughtful review! We hope we can continue to provide great service throughout your project!

• A

  Anne Williams

  4.0

  We met with Matt to discuss a window replacement job in our home. We have experience with Champion twice before for sunrooms in two previous homes (love them!) and are well aware of the quality of this product, but this was a first for windows. Matt was wonderful. Yes, he was professional, courteous, informative, and all of the other adjectives that go with a professional presentation. But more than that, Matt was genuine!!! He answered all of our questions regardless of how basic they were, gave us examples so we could better understand, was never condescending or persnickety. He treated us and our concerns with respect and we appreciated that. He had an associate in training with him when he came, and it was wonderful to see Matt teaching this associate as he went along explaining things as he went along, a wonderful teacher! Thanks, Matt, for making our experience comfortable and we look forward to getting our new windows.

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  Response from the owner

  Hello Anne, We really appreciate the time you took to leave such a thoughtful review! Please share your positive experience with friends, family and neighbors! Thanks again!

• D

  Daniel Bastin

  5.0

  My sales consultation was with Matthew Parker. Matthew was very knowledgeable and thorough in his effort to explain the Champion products and services in which I was interested. He took the time to understand my situation and concerns, and addressed all to my satisfaction. If everything else regarding this purchase goes as well as my meeting with Matthew, and I'm confident it will, then I will certainly believe this was one of the best spending decisions I've ever made.

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