Roofing Companies

Carver Lumber
University, Peoria, IL

4.8
(13)Check map
  • Phone:
  • +1 309-692-2000
  • Website:
  • http://www.carverlumber.com/
  • Address:
  • 8700 N University St, Peoria, IL 61615
  • Hours:
  • Thursday7AM–4:30PM
  • CLOSED
  • Reviews
  • Map

Services

    Carver Lumber Reviews

    4.8 stars based on 13 reviews

    Featured Comments:

    • J

      Josh Rossman

      5.0

      Carver Lumber was extremely helpful in helping me order materials for an 18 foot LVL beam install. Although I'm handy I wanted an experts opinion on what size beam I would need to use. Mike was more than happy to answer any questions I had unlike another local supplier I had originally called. Prices were reasonable considering current supply issues. I'm more than willing to pay a bit more for quality customer service.

    • J

      Joyce Lehman

      5.0

      I have never gone to Carver Lumber because I was afraid of their prices. What a pleasant surprise! I have always done business with another lumber company on Sheridan Road. On this trip to that lumber company they didn't seem interested in answering my questions. I thought I would give Carver a try. They spent time answering all my questions about a deck rebuild and with a smile. I bought all the lumber and accessories I needed there. The price was just a little higher than the box stores but was worth it because of the advice and knowing I got the best products. Can't say enough for every person I dealt with at Carver Lumber .


      Response from the owner

      Joyce, the team at Carver is SO grateful you took the time to leave this really great review. We're so happy you decided to trust us with your deck rebuild and hope we can serve you again in the future with those same smiles!

    • J

      Jim Tillerson

      2.0

      Service was not bad, products were good, management is not honest. They ordered material without authorization but do not want to take responsibility for their mistakes. Be very careful doing business with these people.


      Response from the owner

      We are glad that you were pleased with our products and service. Please note, we take very seriously any review that questions the integrity of our business as you did through labeling our management “not honest”. We got our entire team together to review your feedback as it’s incredibly important that we correct the situation to the best of our ability. It is our desire to rectify any mistakes on our part given the opportunity. We reviewed every email, document, contract, and correspondence available in regards to the project you referenced in your review. It’s important to us that other readers know what we found. The products ordered were non-refundable customized materials. The order was authorized by the client via signature on every invoice within the job order. Nothing in our 75+ year old business gets ordered without client approval. The materials came in correctly, were delivered, and signed for by the client. Not only was the order authorized and received, but the subsequent payment was also authorized. All of this was documented over one year ago. After one year, we received a request to return the material after it had been left in damaging conditions. We declined the request under the terms and conditions of the original purchase order signed by the client. We did try to reach out and make things right after this review was posted but it appears that you are no longer employed by the company that we worked with for this order. We ask that you please remove your review or change it based on the factual events that occurred.

    More reviews (2)

    Map & DirectionsDirections

    Current Hours
    CLOSED
    • Thursday :7AM–4:30PM
    • Friday :7AM–4:30PM
    • Saturday :Closed
    • Sunday :Closed
    • Monday :7AM–4:30PM
    • Tuesday :7AM–4:30PM
    • Wednesday :7AM–4:30PM

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