ARAC Roof It Forward
Meridian, Durham, NC

ARAC Roof It Forward Reviews

4.8 stars based on 63 reviews

Featured Comments:

• D

  Dominique Martin

  1.0

  Poorly installed roof on Feb. 16th 2022. If I could zero stars I absolutely would. Roof It Forward promotes itself as a quality first company but did not provide quality when installing our roof on any level. The roof has several issues including lifted and broken shingles, uneven placement and poorly installed shingles. The "professionals" from this company only seem to have obtaining insurance claim money on their mind, as they will stop communicating and give you the run around when you have questions and concerns about the FAULTY job done. The people they hired to do the roof provided a rush job and completely mishandled the roof. No attention to detail or effort was put into our roof as evidenced by the obvious poor workmanship . The company has refused to communicate effectively with my wife and I after several attempts to resolve the issue of the poorly installed roof. Once higher management got in touch with us after SEVERAL ignored texts and phone calls, there was ZERO responsibility taken by the company and blamed it on the shingle manufacturer with still no TRUE solution to the problem given. I was told only SMALL repairs could done as they see no issue with the workmanship done while our goal is to have the entire roof completely FIXED. Scott Johnson is a dishonest sales representative with no professionalism and Jimmy Warner is a sales manager with seemingly no integrity. DO NOT USE THIS COMPANY! AVOID THEM AT ALL COSTS TO SAVE YOU THOUSANDS OF DOLLARS, THE HEADACHE AND NIGHTMARE EXPERIENCE!

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  Response from the owner

  We are sorry to hear that we have not met your expectations. Our goal is to make sure that our customers are completely satisfied with every step in the process, and especially, with the finished product. We have scheduled a time to have all the necessary corrections made to your roof to bring it to the highest industry standard.

• R

  Ronald Shipman

  5.0

  Wesley was professional and courteous from the get go. He explained everything including the work to be performed and the timeline of when it would be done and the entire process including warranty delivery. Everything was done as promised and the crew that put the roof on was professional, courteous and did an amazing job. All this at the absolute BEST price available in the area!! I checked with the 3 top name roofing companies and Roof it Forward beat them all and with the best possible warranty included. Could not be happier with my experience with Roof it Forward and HIGHLY recommend them to anyone needing roofing work performed!! Thanks again Wesley and all the staff at Roof it Forward!!

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  Response from the owner

  It is always our goal to make sure that all of our marketplace interactions are enjoyable from the initial consultation to the final completion of the project. We are pleased to hear that you were satisfied with your restoration process and our reps. Thank you for your five star review and for helping us to Roof It Forward, benefiting children with cancer!

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  Lori Phillips

  5.0

  Chris Anderson from Roof it Forward was great to work with. He was knowledgable and professional. He guided us through the process step-by-step, handled the paperwork, and made everything easy. We are very happy with our beautiful new roof. The build only took a day to complete, with a few finishing touches and clean-up added the following day. We would highly recommend Chris and the Roof It Forward Team.

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  Response from the owner

  Thank you for choosing ARAC, the Home of " Roof It Forward", benefiting children's healthcare and organizations supporting children with cancer. We are pleased to hear that you were satisfied with your restoration process and our reps! Please let us know if we can be of assistance in any of your future restoration needs. The entire ARAC family appreciates you!

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