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Want to find out Advanced Restorations in College, Springfield, MO? NearbyRoofers provides the detailed information of the roofing companies of top ratings like opening hours, addresses, phone numbers.

Advanced Restorations in College, Springfield, MO | Nearby Roofers

This company goes above and beyond expectations! They work to make a not so pleasant experience be very tolerable.  They work with you to understand what is needed and help every step of the way on your roofing needs.  My husband and I were hit by a couple of high wind storms. This caused damage to our roof, gutters, and our siding.  Advanced Restoration was able to do all of the repairs! We were beyond happy with all the work this company has done. I would highly recommend them.

Advanced Restorations replaced my shingles and gutters shortly after I purchased my home. Mark Frye was my point of contact and he did a good job of keeping me up to date throughout the process and answering my questions.

The crew that performed the work on my home was very fast but respectful of my property and they did a good job of cleaning up. I was very happy with the end result and found the entire experience fairly painless.

Hello Chris-
Thank you for this review and the amazing feedback about Mark.  We appreciate your business, and we look forward to serving you in the future.
The Advanced Restorations Team

Advanced Restorations installed our roof and gutters and did a great job! They finished everything in a very timely manner and were overall just awesome to work with. Will definitely recommend, if I could give more than 5 stars I would!

Logan found some issues in my attic when doing a free roof inspection. They found that the original builder never vented my bathrooms correctly or had my attic vented properly. They did some ductwork and also installed baffles and insulation to help w summer heat and reduced moisture in my attic. They were very timely on this work and did an excellent job!! Thankful for the free roof inspection too!

This company did an amazing job of replacing our siding! The worker's who came out to do the repairs were friendly and professional. They took something that seemed to be completely unrepairable and made our home look brand new; I would definitely recommend to anybody that's in need of repairs!

Thank you for this feed back Jeanne!
We appreciate you choosing Advanced Restorations to take care of your home.

Very Professional. I am extremely happy with all the work that got done. My roof looks wondeful and they did so good getting it done in 1 day. They stayed late to make sure it was done right and met my expectations.  I tried several other companies but from the very first phone call I knew this was the company I wanted to use.

Mark and Dani were great. They communicated clearly and professionally and did their best to answer any questions I had. After the installation I had a lingering concern. Mark had me send a photo of it to him and he had someone out the next day to take care of it. Great group and I'll definitely be using their services in the future should the need arise.

Thank you for this feed back Danial!
We appreciate your choosing Advanced Restorations to take care of your home.

I would highly recommend this company. The team was very professional and prompt with my concerns. Mark was very diligent in seeking solutions within reasonable budget without cutting any corners. Mark explained the process of repair/replacement for not only the manual labor but the paperwork/insurance side, too!

Thank you for this feed back Paige!
We appreciate your choosing Advanced Restorations to take care of your home.

Project began: June 2019
Insurance approved: July 2019
Roof replacement start date: November 2020 (1.5 years after insurance approved)
Gutters: Never completed
Interior Work: Never completed

They did a nice job gaining approval from the insurance company for the roof replacement.

Was told the roof installation would begin 2-3 weeks after shingle is chosen.  Was not provided shingle examples for several months (they prefer to only work with one shingle manufacturer).

New roof and gutters were installed in November 2020 (was told initially work should start one year earlier).

The gutters were installed without end caps and downspout extensions placed too high above the ground.  Was told they would be back to fix the issues.  The gutter people never came back.

Roof looks great.  Very impressed with the roofing team.  Had one leak after the roof was replaced.  Was told someone would be back to paint the ceiling.  No one came back.

They were supposed to repair the interior damage, but work has yet to begin.  After waiting over two years for the interior work to be begin, I’m moving my business elsewhere.

The bill is still being worked out between the insurance company.  Was told in writing I would not be changed over the deductible.

Advice:
1. Manage customer expectations better.
2. Ensure all work is completed.
3. Significant improvements needed on transparency and process flow.
4. Follow-thru needs significant improvement.

Update 12/13/21 Jared came by the house in October to review and apologize sincerely for all the issues.  He said someone would come out to fix the gutters.  He said he knew exactly what needs to happen.  No one has been out to repair them.

Update 3/21/22 The gutters have yet to be fixed.  Have not heard a word since Jared came by.

Thank you for your feedback. We appreciate feedback as we are always trying to improve our process. We are sorry to see that you are not completely satisfied and would like to discuss this matter with you further.

Hello Alyssa-

We have researched your project a little further and would like to clarify a couple items with you.
Our records indicate that we did not become involved with your project until April 2020.  In April 2020, we were contacted regarding a claim that you had on your home.  We then completed our initial inspection of your home on 04/18/2020, and then we met with an engineer that was scheduled by your insurance company on 04/20/2020.  Our records show that the engineer was sent out due to your insurance company not providing adequate coverage for the damages your home sustained.  The main point of discussion at the engineer meeting was the fact that the product installed on your roof had been discontinued by the manufacturer and made a repair impossible due to the materials no longer being available.  After meeting with the engineer, your insurance company made the determination to replace your roofing system in its entirety.  The document approving the roof replacement is dated 05/04/2020.
The agreement for your roof replacement, gutter detach and reset, and interior work was signed on 05/28/2020.

Due to your home having a luxury shingle installed, there was a delay from the manufacturer with getting materials.  Last year was difficult as many municipalities were on lockdown, and this impacted the manufacturing plants that manufacturer the luxury shingles that were installed on your home.  The delay in materials arriving is why we had provided the extended warranty through Owens Corning.

Through conversations, it was decided that you wanted a new guttering system installed in lieu of the existing guttering system being detached and reset.  Our gutter contractor installed a new guttering system and new extensions at your request, and there was a downspout extension that was rerouted around one of your landscape features.

Our interior contractor reached out to schedule the interior work that was contracted; however, he advised that he was not allowed to schedule the work at your request.  If this is incorrect, then we would love the opportunity to complete the interior work.

Once again, we appreciate any and all feedback.  Feedback is what allows everybody to continue to get better, and we appreciate everything you have provided; however, it does appear that there is a difference in the timetable that was previously presented.  Here is the timetable that we are showing on file:

Initial Meeting: 04/18/2020
Engineer Meeting: 04/20/2020
Insurance Approval: 05/04/2020
Agreement Signing: 05/28/2020
Roof Replacement: 11/18/2020
Gutter Replacement: 12/09/2020

Drew was awesome to work with.  He was able to assess our roof damage and work with our insurance company to seamlessly complete the job.
Thanks Drew and Advanced Restorations for a job well done!

Advanced Restorations
College, Springfield, MO

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Advanced Restorations Reviews

4.8 stars based on 119 reviews

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